Shipping Policy
Where we ship
We ship worldwide. Delivery times and costs vary by destination and are calculated at checkout before you pay.
Shipping methods and carriers
All orders are shipped as tracked parcels. Depending on the destination and the option chosen at checkout, we work with the following logistics partners: [La Poste / Colissimo], [Mondial Relay], [DHL Express], [UPS], [YunExpress / 4PX] for international routes.
- Standard (France): tracked delivery to your address by [Colissimo], 3 to 7 business days.
- Express (France): priority tracked delivery by [DHL Express / Chronopost], 1 to 3 business days.
- Standard International (European Union): tracked delivery by [Colissimo International / DHL], 5 to 10 business days.
- Standard International (rest of world): tracked delivery by [DHL / YunExpress], 7 to 15 business days.
Orders are dispatched from our fulfilment centre in [pays / ville de l'entrepot]. Every parcel travels with an end-to-end tracking number, and a signature may be required on delivery for express shipments.
Shipping rates
Shipping costs are calculated automatically at checkout based on the delivery address. Our current rates are:
- France - Standard: EUR 7.99 (free on all orders of EUR 65 or more)
- France - Express: EUR 10.99
- European Union - Standard International: EUR 22.00
- Rest of world (United Kingdom, Switzerland, Norway, United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Hong Kong, United Arab Emirates, Israel) - Standard International: EUR 29.00
All rates are shown in euros, include VAT where applicable, and are displayed in full before payment is confirmed. No additional freight charge is added after checkout. Import duties and taxes are not included in these rates; see the Customs and import duties section below.
Processing time
Orders are prepared and handed to the carrier within 1 to 3 business days. Orders placed at the weekend or on a public holiday are processed on the next business day.
Delivery times
Once shipped, allow 3 to 7 business days for European destinations and 7 to 15 business days for the rest of the world. These times are indicative and depend on the carrier and on customs clearance.
Tracking
A tracking number is emailed to you as soon as your parcel is handed to the carrier. If you cannot find it, check your spam folder before contacting us.
Shipping address
Please check your address carefully at checkout. We cannot be held responsible for a parcel returned or lost because of an incorrect or incomplete address. Contact us immediately if you spot a mistake, we will amend it as long as the parcel has not shipped.
Customs and import duties
Orders shipped outside the European Union may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay at checkout.
Damaged or missing parcels
Report any damaged or undelivered parcel through our contact page, quoting your order number. We will open an investigation with the carrier and keep you informed.
Company details
This store is operated by:
Sirocco Corp Limited
Company registration number: 81044580
Flat 2304, 23/F, Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Hong Kong
For any question, please use our contact page.