1. The principle
We want you to be happy with your order. If you are not, you have fourteen days to withdraw and we undertake to handle your request quickly.
2. Right of withdrawal
Under article L221-18 of the French Consumer Code, you have fourteen calendar days from receipt of your order to tell us you wish to withdraw, without giving any reason and without penalty.
If your order contains several items delivered separately, the period runs from receipt of the last item.
3. How to withdraw
Write to contact@sarveni.com quoting your order number and the items concerned. You may use the model withdrawal form at the end of this page, but you are not obliged to.
We will acknowledge your request and send you the return address and instructions within forty-eight working hours.
You then have fourteen days from sending your request to return the item to us.
4. Return costs
Return costs are at your expense, unless the item received is faulty, not as described, or not the item you ordered, in which case we cover them in full.
We recommend using a tracked service. The item travels at your risk until we receive it, and we cannot process a return whose loss cannot be evidenced.
5. Condition of returned items
Items must be returned in their original packaging, complete and in perfect resaleable condition.
You are only liable for any diminished value of the item resulting from handling other than what is necessary to establish its nature and characteristics. In practice, trying a bracelet on is fine. Wearing it for a week is not.
6. Refunds
Refunds are made within a maximum of fourteen days from the date we are informed of your decision to withdraw.
We may defer the refund until we have received the item back, or until you have provided proof of dispatch, whichever comes first.
Refunds are made using the same payment method you used to order, unless you expressly agree to another method. The refund covers the price of the item and the standard delivery cost you originally paid.
If you chose a more expensive delivery option than our standard service, the difference remains at your expense.
7. Faulty, incorrect or damaged items
If you receive an item that is faulty, damaged or different from the one you ordered, write to contact@sarveni.com as soon as possible, attaching photographs of the item and its packaging.
We will then either replace the item or refund it in full, at your choice, including return costs. You pay nothing in this situation.
These situations fall under the legal guarantee of conformity and the guarantee against hidden defects, which apply independently of the right of withdrawal and for which you have two years.
8. Parcel damaged on delivery
Check the condition of your parcel in the presence of the courier. If damage is visible, refuse the parcel or write precise and detailed reservations on the delivery note, then let us know within forty-eight hours.
9. Order not received
If your parcel has not arrived within the stated time, contact us. We will open an enquiry with the carrier and, depending on the outcome, either reship your order or refund it in full.
10. Contact
For any question about a return or a refund, write to contact@sarveni.com. We reply within forty-eight working hours.
11. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To Sarveni, contact@sarveni.com
I hereby give notice that I withdraw from my contract of sale of the goods below.